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Quality and Customer Care

ur commitment to delivering the highest quality products and services to our customers does not end when you buy N-Vision products. We act on the belief that customer satisfaction must continue after the sale through customer support and aftercare. Therefore, we offer a 1-year limited manufacturer's warranty as well as dedicated online and live direct customer support service.

Product Info:
Aurora Series (NVAxxy) Magellan (NVM25) Sierra Monoculars. Gen 1 and Gen 2+.  NVS2x, NVS3x, NVS2SG
Camper (NVC24) Professional Gen 1 (NVP32) Sierra Binocular (NVS34)
Aqua Series (NVAQ2x) Professional Gen 2+ (NVP29SG) Sierra Goggles (NVSO1)
Professional Goggles (NVPG140)        

Frequently asked questions

GENERAL INFORMATION

How far will I typically see at night?

The viewing distance will vary according to the weather conditions, such as cloud, fog and rain. With an N-Vision device you can see a person standing at least 100 yards away on a clear, moonless night.

Can I really see in complete darkness?

While all of our models come with a built-in Infrared Illuminator enabling you to see even in the darkest of nights, you can alternatively use the device without the IR on clear moon/starlit nights or during the twilight hours of dawn and dusk. Just be careful not to expose your device to sunlight or any direct light, which are harmful and may damage its sensitive internal components.

 
What batteries do I need?

Most models use either 2 standard AA batteries, or a Camera-type 3-Volt Lithium battery, known as CR 123, CR2, or N-Type. Some models use a square 9-Volt battery. Please refer to your Instruction Manual for further instructions.

How long will the batteries last?

Most batteries will last up to 15 hours without the Infrared Illuminator on, and up to 10 hours with the IR on.

Can I use rechargeable batteries?

Rechargeable batteries are acceptable, however the operating time will be less (depending on the age of the rechargeable battery).
SAFETY

Are N-Vision devices safe?

N-Vision devices are safe to use and comply with FDA standards for an electronics device. Certain individuals with sensitive eyes may experience eye-fatigue during extended viewing at night.

Can Infrared Illuminators be harmful to someone's eyes

Absolutely not. The Infrared Illuminator beam is completely safe to the human eye.

 
What is the recommended age to use N-Vision Night Vision Devices?

N-Vision devices are recommended to anyone 18 years or older. We recommend parental supervision to ensure proper handling of our products to anyone under the age of 18.

TECHNICAL

What generation are N-Vision devices?

We offer 1st generation and 2nd generation models.

How do I focus?

Please refer to your Instruction Manual for instructions on how to focus your particular model.

 
Are objective lenses interchangeable?

The only models with interchangeable lenses are the AuroraTM Series (Models NVA14, NVA23, NVA31, NVA39). You can interchange with the following objective lenses: 1.4x, 2.3x, 3.1x and 3.9x.

MAINTENANCE & CARE

What is the warranty coverage on a N-Vision device?

Every N-Vision Optics product comes with a 1-year limited warranty on parts and labor. Damage due to light exposure or mishandling is not covered by this warranty. For more information, please refer to your Owner's Manual. For any questions, please contact our Customer Care Department as referenced on the Warranty Card.

Condensation sometime appears on the Oculars, what should I do?

Should you accidentally use your device in cold temperature, and condensation appears inside the oculars, wait at least 8-10 hours before using it again.

How do I store my device?

After use, place your device into its carrying case or place in a clean and dry, well-ventilated area.

What are the recommended operating conditions?

Recommended operating conditions are between -22° F (-30° C) and 113° F (45° C).

What advice can you offer to help me protect my device?

Handle your unit with care, in similar protective fashion as if operating a conventional camera or a camcorder. Always recap the lens cover(s) onto the objective lens(es) after each use. Never expose the objective(s) to direct light, such as sunlight, headlights, flash lights etc. Do not operate your N-Vision device in lit conditions. Your night vision device is strictly meant to be used for nocturnal or near-dark conditions.
 
How do I clean the optical parts of my device?

We recommend cleaning the lenses using a soft, dry cloth or professional cleaning supplies found in camera stores.

Are N-Vision devices safe to pass through an airports X-ray machine?

N-Vision devices are perfectly safe to pass through X-ray machines.

What can my N-Vision device be used for?

  • Wildlife Observation
  • Campsite Stakeout
  • Marine Navigation
  • Hunting
  • Power Failure Backup
  • Fly-fishing
  • Safari Observations
  • Home Security
  • Bird Watching
  • Canoe Trips
  • Back-porch Raccoon Spotting
  • Mountain Lion Observation
  • Search & Rescue Operations
  • Harbor Patrol
  • Surveillance
  • Border Stakeout
  • Educational Tool
  • Nighttime Photography
  • Hiking Trips
  • Emergency Equipment


If you cannot find an answer to your question on this page, or need further information, please contact us directly.

  © 2004 N-Vision Optics, LLC